Return and Refund Policy

At Hide Lifestyle, we take pride in the quality of our products. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy under the conditions outlined below.

• Eligibility:Items can be returned within 5 days of delivery. They must be unused, in their original packaging, and with all tags attached.
• Non-Returnable Items:Customized products, clearance sale items, and gift cards are not eligible for returns.

• Exchange Policy: You can request an exchange within 7–10 days of delivery.
• Stock Availability:Exchanges are subject to product availability. If the requested item is unavailable, we will offer an alternative or store credit.

• Contact Us: Email us at support@hidelifestyle.co.uk with your order number and reason for the return/exchange.
• Approval:Our team will review your request and provide a return shipping address.
• Shipping:Return the item using a tracked courier service (return shipping costs are borne by the customer unless the item is defective).
• Inspection & Processing:Once received, we will inspect the item and process the exchange or refund accordingly.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

We reserve the right to update our Returns & Exchange Policy at any time. Changes will be posted on this page

For assistance, reach out to support@hidelifestyle.co.uk.